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Full-service Support

ComponentOne services are offered in three configurations: Standard, Gold, or a new Platinum level. With these services comes various combinations of HelpCentral, C1 knowledge base, C1 Forum, on-line technical support, email technical support, live phone technical support, and more.
In addition to ComponentOne’s services, various combinations of our bug fixes, product enhancements, and on-going minor product upgrades are included.

Finally, with Platinum service and support, ComponentOne also offers a one-year subscription that provides all services and all next generation product releases at a significant discount over the MSRP.

ComponentOne Support Services Options

 

 Standard Platinum
product Studio Enterprise Support Free $200
Individual Studio (WinForms, ASP.NET, etc.) Support Free $200
Reports for .NET Designer Edition Support Free NA
Doc-To-Help Enterprise Support Free $200
Doc-To-Help for Word Support Free $200
DemoWorks Support Free NA
 
Service Pre-sales Support Check Check
Knowledgebase Check Check
Forums Check Check
Product Updates Check Check
Email Support Check Check
Online Support Check Check
Email Project for Analysis Check Check
24 Hour FastTrack Response *   Check
Phone Support   Check
Access to Pre-release Software   Check

* Excluding weekends and observed US holidays

 

 

Knowledge Base Support
Knowledge based support allows any and all customers to access the ComponentOne knowledge base that provides access to key documents on all products, topical issues, and technology information.

ComponentOne Forums Provide Our Customers a Voice
ComponentOne Forums provide customers the opportunity to provide comments or share knowledge with the ComponentOne community. The Forums are organized around three tiers. There are Forums at the overall product level, at the individual product level, and at the component level.

HelpCentral is a Great Resource for Developers
Based on your level of authorization with ComponentOne, you are provided access to white papers, articles, product information, FAQ’s, revision history, demos, and more.

Online Web Support
You have the ability to submit a support incident through the Web and receive an email response from the ComponentOne support team.

Email Support Provides an Easy Means of Help
Email support is the same as our On Line Web support, but it allows the customer to access us through email (provided they assume the responsibility of identifying themselves as a paying customer).

24 Hour FastTrack Response New
For our Platinum, Corporate, and SMB customers, ComponentOne is proud to announce a new service where we provide a minimum 24 hour confirmation and attempted resolution of any issue submitted to us.*

Industry-leading Live Phone Support
ComponentOne provides live phone support to our customers. This means the developer always has someone to talk to, and your development team does not get stuck in a downtime loop.