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Important Announcement Regarding InstallShield MultiPlatform Support
With its acquisition of Zero G Software in mid 2005, Macrovision acquired the market-leading InstallAnywhere installation solution for creating professional-grade multiplatform installations.
Effective August 29, 2006 with the release of InstallAnywhere 8, Macrovision is announcing plans for future support for InstallShield MultiPlatform as we work to transition our customers to the next generation of multiplatform installation products.
Milestone After this date... Last Product Release 11/05 (ISMP 11.5) … no major product releases will be made
… no enhancements will be made other than service releases or
"hot fixes"Withdrawal From Market 8/29/06 … the product is only licensed to customers who already have licenses
… the product will be removed from reseller / indirect distribution channels
… active marketing stops
… the effective date of this is the same date that InstallAnywhere 8 becomes GALast Customer Ship 6/30/07 … no new licenses are sold, even to existing customers
… support and maintenance can no longer be purchased or renewed
… per-incident support will no longer be available
… training courses can no longer be purchased
… documentation and all subsequent service releases are only available electronicallyEnd Of Maintenance 12/31/08 … no further service releases will be made
… "hot fixes" will be supplied only if required under maintenance contractEnd Of Service Life 6/30/09 … no further "hot fixes" will be available
… all product support ceases
… the product is no longer sold, maintained, or supported in any wayContract support beyond 6/30/09 will be available to selected customers. For more information, please contact PDS.
For Customers with Active InstallShield MultiPlatform Maintenance Plans:
Effective immediately, InstallShield MultiPlatform (ISMP) customers with active maintenance plans are entitled to receive the current version of InstallAnywhere (IA) at no additional cost through the current maintenance fulfillment process.
- InstallShield MultiPlatform Professional Edition maintenance plan holders are entitled to receive InstallAnywhere Standard Edition.
- InstallShield MultiPlatform Premier Edition maintenance plan holders are entitled to receive InstallAnywhere Enterprise Edition.
InstallShield MultiPlatform customers electing to receive InstallAnywhere as part of their maintenance plan will have their InstallShield MultiPlatform licenses marked as "upgraded," and will no longer be able to get support or upgrades for InstallShield MultiPlatform. In effect, these customers will be "turning in" their InstallShield MultiPlatform licenses when they upgrade and will now be InstallAnywhere customers.
The end-date of their current maintenance plan will remain the same, but will now cover InstallAnywhere instead. Upon the expiration of their existing maintenance agreement, users who renew will do so at InstallAnywhere maintenance-plan prices.
Customers with an active InstallShield MultiPlatform maintenance plan wishing to receive this upgrade are advised to contact PDS.
An InstallShield MultiPlatform customer without an active maintenance plan who wishes to upgrade to InstallAnywhere may do so by purchasing an upgrade.
Moving from InstallShield MultiPlatform (ISMP) to InstallAnywhere - FAQs:
- Has Macrovision ceased all development on ISMP?
- Will existing InstallShield Multiplatform users be able to buy additional licenses of InstallShield Multiplatform once the product has been withdrawn from market?
- Will existing InstallShield MultiPlatform users be able to buy new licenses, purchase and renew support, as well as attend customer training and get documentation for InstallShield MultiPlatform once the product has been withdrawn from the market?
- Will Macrovision continue to produce service releases and "hot fixes" past 6/30/07?
- When does Macrovision plan to end support for InstallShield Multiplatform?
- What is Macrovision doing to help me migrate from InstallShield Multiplatform to InstallAnywhere?
- Can I upgrade my InstallShield Multiplatform license to InstallAnywhere?
- Can I get InstallAnywhere as part of my maintenance plan?
- Why should I upgrade my multiplatform installation projects to InstallAnywhere?
- I've got a lot invested in my InstallShield Multiplatform installations. Do I need to start migrating them immediately?
- Is InstallAnywhere more expensive than InstallShield Multiplatform?
- What versions of InstallShield MultiPlatform can I migrate to InstallAnywhere 8?
- Can I continue active development in InstallShield MultiPlatform once I upgrade my license to InstallAnywhere?
Has Macrovision ceased all development on InstallShield Multiplatform?
No. We are planning service releases and compatibility with new Java, OS and hardware platforms. However, we are not at this time planning new functional capabilities. Please check the InstallShield MultiPlatform pages on the Macrovision Support Website for service updates.
Will existing InstallShield Multiplatform users be able to buy additional licenses of InstallShield Multiplatform once the product has been withdrawn from market?
Yes. Existing InstallShield Multiplatform customers can buy additional licenses of InstallShield Multiplatform through the "last customer ship" date.
Will existing InstallShield MultiPlatform users be able to buy new licenses, purchase and renew support, as well as attend customer training and get documentation for InstallShield MultiPlatform once the product has been withdrawn from the market?
Yes. Existing InstallShield MultiPlatform customers can do all of this until June 30, 2007.
Will Macrovision continue to produce service releases and "hot fixes" past 6/30/07?
Yes. Macrovision will, at its discretion and as needed, release service releases and "hot fixes" through the "End of Maintenance" date.
When does Macrovision plan to end support for InstallShield Multiplatform?
InstallShield Multiplatform's End of Service Life date is June 30, 2009.
What is Macrovision doing to help me migrate from InstallShield Multiplatform to InstallAnywhere?
Macrovision provides capabilities in InstallAnywhere 8 that will facilitate the migration of certain project components from InstallShield Multiplatform to InstallAnywhere, including new support in InstallAnywhere for the InstallShield Multiplatform services layer. These migration capabilities are documented in the InstallAnywhere 8 product and on the Macrovision support site.
Can I upgrade my InstallShield Multiplatform license to InstallAnywhere?
Macrovision offers an attractive upgrade price to InstallShield Multiplatform customers who do not have an active maintenance plan. You can upgrade your existing copy of InstallShield Multiplatform to InstallAnywhere at the upgrade rate, rather than having to buy a full new license.
Can I get InstallAnywhere as part of my maintenance plan?
Customers with active InstallShield Multiplatform maintenance plans can upgrade to InstallAnywhere 8 as a benefit of their maintenance agreement. Contact your Macrovision sales representative for details.
Why should I upgrade my multiplatform installation projects to InstallAnywhere?
InstallAnywhere is the market-leading multi-platform installation product for a good reason. It offers tremendous performance, quality and usability advantages over hand-crafted scripted installations and traditional native packaging techniques, as well as significant capabilities not found in InstallShield MultiPlatform. You can download a free copy of InstallAnywhere 8 today and have a look for yourself.
I've got a lot invested in my InstallShield Multiplatform installations. Do I need to start migrating them immedInstallAnywheretely?
For your existing products that use InstallShield Multiplatform for their installation, there is no urgent need to change them overnight to InstallAnywhere. For new projects, we recommend you begin to use InstallAnywhere.
Is InstallAnywhere more expensive than InstallShield Multiplatform?
No. InstallAnywhere Standard is the same price as InstallShield Multiplatform Professional, and InstallAnywhere Enterprise is the same price as InstallShield Multiplatform Premier.
What versions of InstallShield MultiPlatform can I migrate to InstallAnywhere 8?
The migration tools provided with InstallAnywhere 8 are designed to work with InstallShield MultiPlatform 11.5 Service Pack 1 (SP1). Users on previous versions of InstallShield MultiPlatform must upgrade their installations to this release to take advantage of them. For more details, please refer to the migration white paper referenced in the Knowledge Base article.
Can I continue active development in InstallShield MultiPlatform once I upgrade my license to InstallAnywhere?
Customers who upgrade their InstallShield MultiPlatform licenses to InstallAnywhere 8 can receive migration assistance, but under the terms of the End User License Agreement are considered InstallAnywhere users after the upgrade. If you need to continue active development in InstallShield MultiPlatform but also want to begin work with InstallAnywhere 8, you should purchase a separate license and support plan for InstallAnywhere 8