Reduce Operational and Support Costs with Electronic Software Delivery
In the software industry, an average of 25% of all support calls would be unnecessary if the customer had the most current software version. Being able to deliver software applications, updates, and patches directly to your customers’ systems helps optimize performance and stability, which in turn reduces your support costs. It also increases customer satisfaction and loyalty.
Unfortunately for software producers, keeping customers up to date can be a constant headache:
- Distributing physical media – such as update CDs – is slow and expensive, often costing more than $5 per CD shipped
- Forcing users to find, download, and then install updates from your Web site is a time-consuming and error-prone process for customers
- Your products might be running in a secure environment guarded by IT administrators who block your connection to end users
FLEXnet Connect is the only solution enabling software producers to electronically deliver applications, updates, and patches to every customer’s system – regardless of operating environment or platform. It has a sophisticated targeting system that enables you to deliver applications and updates based on a wide range of criteria – including the user’s OS, product version, and geographic location. You can also send applications and updates based on the user’s maintenance or support plan status – simplifying product fulfillment and ensuring the paying users always get the right updates.
- Reduce operational costs associated with product fulfillment, upgrades, and renewals
- Reduce customer support costs by keeping users on the current product version
- Increase customer satisfaction by ensuring customer have your most current and stable product release, with the newest features and bug fixes
Multi-Platform, Scalable Architecture
FLEXnet Connect runs on Windows, Solaris, and Linux servers and can update any application running on any platform, including Windows, Mac OS X, Solaris, Linux, AIX, HP-UX, and any other flavor of UNIX. It’s extremely easy to implement, with a secure architecture that scales to hundreds of millions of end users.
