It’s estimated that more than 80 percent of support calls related to licensing arise from end user error upon first installation of a product. The inability to get licensing right the first time delays product usage and increases end user frustration, adding up to high support costs and revenue leaks.
Lower your support costs, ensure software protection and give end users a painless, flexible licensing experience with Macrovision FLEXnet™ Publisher Customer Experience Module. With the Customer Experience Module, end users can effortlessly install and manage licenses, allowing them to begin using products more quickly and enhancing their overall experience.
KEY BENEFITS
- Minimize customer support costs related to license installation and changes.
- Create a seamless end user experience during installs and changes.
- Prevent revenue leaks from license changes.
KEY FUNCTIONALITY
- Secure, hands-free license changes, including returns, re-hosts, de-activations and transfers
- Single-click product activation and de-activation
- Automatic enablement of temporary licenses to minimize license outages
Reduce Support Costs with Effortless End-User License Installation and Management
It’s estimated that more than 80 percent of support calls related to licensing arise from end user error upon first installation of a product. Other support calls come in from end users moving or changing existing licenses. The inability to get licensing right the first time, and flexibly adjust it when needed, delays usage of a vendor’s product and increases frustration for end users. For software and hardware companies, it adds up to high support costs and revenue leaks.
Lower your support costs, ensure software protection and give end users a painless, flexible licensing experience with Macrovision FLEXnet™ Publisher Customer Experience Module. With the Customer Experience Module, end users can effortlessly install and manage licenses, allowing them to begin using products more quickly and enhancing their overall experience. Activation and changes are reduced to a single click, and users have newfound flexibility to deactivate, return, move, upgrade or renew licenses anytime.
Software and hardware vendors reduce support costs by simplifying license installation and subsequent changes for end users and administrators. They can also prevent revenue leakage by using CEM’s secure way of deactivating, returning or rehosting licenses. Honest end users can also be assured of their compliance with license terms and conditions when they make changes to their licenses.
Benefits to Software and Hardware Vendors
- Minimize customer support costs related to license installation and changes
- Create a seamless end user experience during installs and changes
- Prevent revenue leaks from license changes
Product Detail
Reduce support calls – and costs
- Make license activation seamless for end users and administrators with single-click product activation
- Automatically gather required information about a user’s environment, eliminating the chance for user error
- Allow end users to change their licenses (e.g. move from one machine to another, deactivate and return licenses for credit) – without having to call your support staff
- Lessen instances of license outages by automatically enabling temporary licenses
- Allow end users to make legitimate changes to their machines, within certain guidelines, without experiencing license outages or having to rely on customer support
Enhance the end user experience
- Provide single-click product activation, deactivation, returns, moves, upgrades or renews
- Speed end users’ time-to-use with effortless installation
- Enable zero-touch activation of “pack-n-go” licenses
- Prevent license outages at all times with automatic activation of embedded temporary licenses
- Offer unique usage terms for licensed products, including the ability to return licenses for credit or exchange for other products
- Where Internet access is not available, provide the ability for users to install licenses using file exchange via email, or using their keyboard and phone
Reign in revenue leaks from license changes
- Turn off licenses on a given machine when end users want to rehost or transfer licenses from one machine to another
- Prevent over-licensing users when they upgrade from one version of your product to another
- Ensure compliance when users change licenses
- Prevent abuse of pack-n-go licenses by backing up, returning and restoring licenses, and restarting the license server after deleting a history of detached licenses
