Improve
Usefulness of Documentation
Gain insight into how your users use your documentation,
what they are searching for and respective results
displayed and more importantly, search terms being used
that yield too many, too few, or no results.
Improved Author-User
Connection
Improve the author-user connection by allowing users to
add real time comments to your web-based or desktop
content and also rate your topics.
Authors and administrators can then receive email
notifications when specific events such as user comments
are added or when certain topics are rated.
Easy Implementation
Two implementation options - Feedback Server or MadCap
Hosted Service - make installation quick, easy and
affordable.
No Need to Republish Content
Respond to user comments and questions in published
output without having to revise or republish content
right away.
Visualize
Data
Actionable feedback charts based on user statistics
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