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Service and support are a fundamental element in day-to-day operation at Professional Development Systems. We are doing all we can to remain a high level of quality for our products and services. 

PDS has a team of experts who can answer your questions concerning the software we sell. We have hands-on experience with AdminStudio, Installshield, Wise Package Studio, Wise Installation Studio, Madcap Flare and Robohelp products. Below you find a short explanation of the Support Contract that can be helpful for you. You can consult our experts through this Support Contract, or on a Consultancy basis.

 Advantages: Support in English or Nederlands on PDS' time zones by Dutch engineers working for PDS.

 

PDS Support contracts are personal and limited to the product it was purchased. If you own multiple licenses you can have any of your licensees contact PDSSupport or assign one contactperson for these users. We have a discount table available for such 1-contactperson support. 
 

PDS Support

The owner is entitled to:

  • 10% discount on Consultancy-rates
  • Phone- and 
  • email support 
  • (re)-activation support
  • project-support
  • license assistance through vendor (transfer, free updates (if any), agreement issues, etc)

up to a maximum of 10 questions or up to 10 hours of work by a PDS consultant. 

General questions about how to use the software and project-related questions. Opportunity to have PDS consultants examine your project.

A PDS consultant can work on your questions for up till 10 hours. After these 10 hours and mutual agreement, additional hours will be charged against consultancy-rates.

Your investment (100,00 euro discount on your product license fee if the contract is purchased directly with the software):

950,00 Euro per year per license per person

Consultancy

  • At least 4 hours are charged upon each consultancy request

  • Consultancy rates per hour are: 
    160,00 Euro (for database, Leadtools, C & C++ projects) or 
    140,00 Euro (for Windows Installer or repackaging projects) or 
    110,00 Euro (for MadCap Flare / RoboHelp projects)

  • In case of on-site consultancy, travel-time and travel-expenses are additional. These rates are 50,00 Euro per travel-hour and 0,50 Euro per km (both calculated from Naarden)

  • Customers with PDSSupport are entitled to have PDS TechSupport work on their case for 10 hours. After these 10 hours, consultancy-rates become applicable. 

  • Consultancy is always 1-on-1. For 1-on-more persons, our training rates apply. Contact PDS for your specific 1-on- more than-1 consultancy request.

  • Customers with PDSSupport are entitled to a 10% discount on the above mentioned consultancy rates.

Rates December 2007

Read the terms and conditions...

Click here to purchase a PDSSupport contract.